Service Desk L3 - Lead Job in Kenya

Service Desk L3 - Lead 

Role & Responsibilities 

Manage team of L1 and L2 analyst providing support to end customers to deliver High Performance. 

Should have more than 4 to 6 years total experience, out of which 2 years should be in Team lead role or managing a technical team. 

Should have the ability to plan and coordinate activities across various Teams 

Be the point of escalation for