Monday, March 11, 2013
Service Desk Analysts Jobs in Kenya
Service Desk Analyst L1 Role & Responsibilities
To provide 1st line technical support; answering support queries via phone, email, Chat and Web
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
To take ownership of user problems and be proactive when dealing with user issues.
Logging / verifying customer details
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