IS Helpdesk Job Vacancy (KShs 10K - 15K)

Job Title: IS Helpdesk    Remuneration:  Kshs 10,000 – Kshs 15,000     Essential Job Responsibilities:

First level of business interaction
Communication & Escalation Management
Follow-up’s & Issue closure coordination with internal team
Remedy Management & ticket allocation
Remedy Daily Reporting
L1 Documentation
9x6 Mon-Fri Support First level of support (Min 40% of total monthly tkt)
Field